Real Time Chat for Dentists
Real Time Chat for Dentists Provide Round-the-Clock Patient Support
For those in the dental industry, customer support is a matter of building patient confidence and customer trust. Patients and potential patients want to know that they can reach out to you and get answers when they need them. If they have a dental emergency, they want to know that they do not have to wait until the office opens to get help and advice. Real Time Chat allows you to give fast responses to your patients through their mobile phones. Let's see how it can help you be more responsive to the needs of your patients both during and after office hours.
A Look at Real Time Chat for Dentists
Many questions like billing questions, scheduling questions, and general concerns can be answered by your office staff during the day. The problem is that dental emergencies often occur after hours. Your patient needs answers, and sometimes, they cannot wait until the morning.
Real Time Chat allows you to ask them questions and interact with them to decide an appropriate course of action. This gives your patients confidence, and they know that you will be there when you need them. It also means that they will be more likely to give you a good review and help you grow your dental practice.
Benefits of Real Time Chat for Dentists
You can see that Real Time Chat offers many solutions that could help you be more responsive to your patient’s needs. This system is much more efficient than the standard answering service that gives your patients a standard answer to call 9-1-1 if it is an emergency or to contact the office during business hours. Your staff can be trained to assess the situation, do screening, and know when the criteria have been met to contact you through the system for advice and directions.
Real Time Chat Is Easy to Install and Use
The process for installing it, setting it up, and starting to take calls is easy. All you have to do is:
Download and install the app on your phone
Add your support staff
Set staff access permissions
Get ready to receive messages
You do not have to spend time setting up complicated software and taking time to train your staff on a complex system. The system is easy for customers, easy for your support staff, and easy for you.
Why Real Time Chat Is an Excellent Choice for Dentists
Real Time Chat makes it easy to respond to your patients’ needs in a timely and efficient manner. The app makes it easy to:
Create logins for new staff.
Set access and permissions.
Receive unanswered call alerts.
Remove the app from staff phones remotely.
Receive push notifications of messages.
Receive timely customer satisfaction and performance reports.
Statistics on Real Time Chat
Recent studies found that when it comes to patient or customer support, they choose phone as their first preference, but they choose chat features 85% of the time as their second choice. Real Time Chat allows you to give them the best of both worlds.
For a dental practice, patient support by email or social media is not acceptable because it can take too long for messages to be relayed. Over 51% of customers said they would consider a practice that offers chat support over one that offers only social media or email support. For common questions, like billing, scheduling, or general questions about insurance or procedures, these might be acceptable, but when there is an emergency, your patients need to know they can get the answers they need quickly.
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As you can see, Real Time Chat can give you the perfect solution for after-hours inquiries. If you are ready to start providing this solution for your patients, contact us, so we can get started.