real time chat

The live chat platform for Human Response - not Robots

The LIVE CHAT Platform YOU and YOUR leads WANT to use.

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Say Goodbye To Lost Leads!

  • Route chat to multiple support agents

No more missed chat sessions. No more lost revenue.

  • Advanced notifications for unresponded chats

Your team receives text message alerts when chat sessions are not responded to in a timely manner.

  • Text message to Mobile App technology

The customer wants to use SMS (Text on cell). We make it happen.

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Website Visitors are prompted to engage with the live chat popup.
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Visitor submits information and continues chat via text messaging on cell phone.
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Your support agents are notified on the Real Time Chat mobile app. First to respond is assign to the chat.

Why Website Visitors Love Mobile Text Messaging for Live Chat

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The Real Time Chat platform receives the intial chat submission on the website and then informs the visitor to check their cell phone for  a text message to continue live chat from.   The visitor then resumes live chat from their cell phone with text messaging.

Below are the top reasons why your website visitors love this feature:
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    The visitor does not have to keep a browser window open waiting for a live chat response.

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    The visitor can even put down their phone knowing they will get an alert when a text message is responded to.

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    Text messaging is the most comfortable and preferred means of communication aside from a phone call.

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    The visitor can resume the chat conversion at any time and have chat history saved as a text message.

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    Text message notifications on the visitor's cell phone are more likely to alert them to a response than a browser window.

A Mobile App for Your Agents

The Real Time Chat Mobile App will notify your employees on their cell phone when a live chat comes in. You can even erase the mobile app from an employee's phone remotely and control all admin settings from your login.

Top features include:
  • Create mobile app logins for numerous staff members

  • Control staff access levels and restrict permissions

  • Get alerts when staff does not respond to live chats timely

  • Erase the mobile app remotely from staff phones

  • Receive mobile push notifications for new live chat messages

Starting at a cost you will love, Real Time Chat is the live chat software that will transform your visitor engagement. It is your partner to greater success, providing faster and seamless communication with every lead that matters. Reach out to our team today to learn more about Real Time Chat and the other ways we can help you grow your business through Real Time Marketing.

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Additional Features Include:

  • Live chat dashboard for master access

  • View and monitor all live chat transcripts

  • Poll visitors for a chat satisfaction rating

  • Set your live chat hours of support

  • Customizable website widget

  • Text message notifications

  • Chat response time tracking per agent

  • Reports on lost / abandoned chat sessions

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GET IN TOUCH WITH US TODAY

Starting at a cost you will love, Real Time Chat is the live chat software that more than understands you. It is your partner to greater success providing faster and seamless communication with every lead that matters. Reach out to our team today to learn more about Real Time Chat and the other ways we can help you grow your business through Real Time Marketing.

Grow your business with your
easy-to-use, state-of-the-art

REAL TIME MARKETING toolbox!

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