Real Time Chat for Trenchless Pipe and Sewer Repair

Real Time Chat Customer Support Solutions for Trenchless Pipe and Sewer Services

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Customer service is an important part of growing your trenchless pipe and sewer business. Providing responsive customer service means that a customer is more likely to become a repeat customer. Real Time Marketing offers chat solutions to trenchless pipe and sewer businesses that allows you to provide fast response to customer inquiries and support issues. Let’s learn more about our service and what it has to offer.

What is Real Time Chat for Trenchless Pipe and Sewer Businesses?

In a recent survey, almost 29% of customers claimed that they were frustrated by systems that give them impersonal responses or answers that do not address their issue. Having a live person on the other end can accomplish much more than a system where the customer has to wait for a response or the agent is a robot that cannot understand the complexity of their issue.

People prefer getting a fast response from a real person, and that is what Real Time Chat offers your business. This unique system gives your customers the ability to continue their conversations using mobile phone messaging. This means they can continue with what they are doing and know that their phone will notify them when a response has been received.

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Reasons to Consider Real Time Chat for Trenchless Pipe and Sewer Contractors

If you are a company that offers 24/7 emergency service, then you know how important the ability to respond immediately is to gaining customers. With this system, a customer's response is routed to a network of customer service representatives, and the call is routed to the first one to pick it up. The customer does not have to get in line and wait for the next customer service representative. If a call goes unanswered for some time, all of the representatives and you will be notified. This means no lost customers because they could not wait for an answer.

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This system also provides live chat performance and customer satisfaction tracking that lets you know how your representatives are doing in keeping your customers happy. It is easy to manage through the live chat dashboard where you can easily add support members, remotely remove the application from staff phones, and manage other aspects quickly and easily. The best part is that Real Time Chat allows you to be responsive to your customers’ needs, and this will help you grow your business. One of the best parts about the software is that it can meet the needs of your business now, and it is scalable, so it can grow as your business grows.

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Using Real Time Chat

Real time Chat is easy to install and manage. it only takes a few minutes, and you can be ready to take customer inquiries. Here are the steps:

  • Install the app on your phone
  • Add customer support staff through the dashboard
  • Manage permissions and access levels of staff
  • Start answering chat messages and responding to customers

The Capabilities of Real Time Chat

Real Time Chat makes managing the system easy. There is no steep learning curve to worry about with this software. That means you can get back to what your trenchless pipe and sewer business does best.

From the dashboard, you can:

  • Create logins for staff members.

  • Control access and permissions.

  • Receive alerts of unanswered calls.

  • Remove the app from staff member phones remotely if necessary.

  • Receive push notifications for new messages coming in.

  • Track performance and customer satisfaction using reports.

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Statistics on Chat Support for Trenchless Pipe and Sewer Companies

You have many different options for providing support to your customers and those needing emergency trenchless pipe and sewer services. When it comes to what customers prefer:

  • Over 91% of customers surveyed said they preferred phone support as their number one choice. Chat was the second choice at 85%. Email and social media support ranked below these two. The reason was that customers had to wait a considerable time for a response.

  • Nearly 73% of customers said that valuing their time was an important component of how they rated the customer service experience.

  • Offering live chat was found to play an important part in customer retention with 51% of customers indicating they were likely to stay with a company that offers a chat support option.

  • When it comes to quality versus speed, customers prefer quality and the ability to resolve their problems to be more important than speed 95% of the time. Offering a live human being who can look at their problem and resolve it quickly the first time will be more likely to create a repeat customer than a bot that gives them answers that are not relevant to their issue.

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That is where Real Time Chat has an advantage over other chat solutions. It gives you more options for responding to your customer’s needs quickly and efficiently.

Be Rewarded with Effective Chat Software Solutions for Trenchless Pipe and Sewer Services

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As you can see, having the right software resolves many of the issues small businesses have in meeting customer needs and keeping customers satisfied. Real Time Chat solutions offer the ability to connect you with your customers faster and to be more responsive to their immediate needs. We have solutions for different sizes of businesses and can help you get your system up and running quickly.

Ready to add the next level of technology to your customer support? Contact Real Time Marketing, so we can understand your needs and help you find a solution that is right for you.

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